Testimonials from NYC Clients

Testimonials from NYC Clients

Catering in New York City involves more than just preparing food. Timing, location, dietary needs, and setup all factor into whether an event runs smoothly. At Susan’s Kitchen, clients rely on us because the logistics are handled, the food arrives prepared to serve, and communication is consistent. Below are quotes from real clients across boroughs and event types who have booked catering through our team.

This feedback is gathered from ongoing client relationships, repeat bookings, and post-event follow-up. Each quote reflects what clients valued most — whether it was how we handled a delivery window in Manhattan or how we packaged a brunch for a backyard party in Brooklyn.

Corporate Catering in Manhattan

"We’ve worked with Susan’s Kitchen on weekly breakfast orders for over a year. Everything arrives by 8:15 AM, labeled, and ready to serve. Our team eats well and nothing is ever missing. They’ve been reliable through staff changes and scheduling changes." — Office Manager, Midtown

"I handle events for two departments. Most weeks we have meetings in two separate buildings. Susan’s Kitchen coordinates delivery so that both teams are served without delay. It saves me time and makes me look organized." — Executive Assistant, Financial District

Clients looking to plan for offices and team breakfasts can learn more on the corporate catering ideas page.

Brunch and Family Events in Brooklyn and Queens

"We had a birthday brunch for my mother in our brownstone. Everything arrived on time and warm. There was enough food for everyone and we didn’t have to lift a finger. It let us focus on the day instead of cooking." — Host, Fort Greene

"We planned a Sunday brunch with 15 guests. The vegetarian tray, fruit, and mini muffins were gone first. I was glad we ordered extra. Their team helped us choose based on what people actually eat — not just what's trendy." — Client, Jackson Heights

Service types for home setups, weekend events, and private brunches are listed on our brunch catering page.

Service, Setup, and Delivery

"I’ve had trouble with other caterers who didn’t follow delivery instructions. Susan’s Kitchen sent a team that had already reviewed the building rules. They didn’t need to be reminded about the service elevator or freight schedule. They were in and out before the meeting started." — Facilities Lead, SoHo

"We didn’t want staff — just a solid drop-off with clear instructions. They delivered everything at 9:30, as requested, with trays labeled and insulated. We served straight from the containers and had no issues." — Planner, Williamsburg

For more on how we structure deliveries or full-service staffing, view the service options guide.

Dietary Needs and Ingredient Quality

"Half our office is vegetarian or has food allergies. Susan’s Kitchen asked for a dietary list and sent a menu back that didn’t feel like an afterthought. There were full trays for vegan, dairy-free, and gluten-free — not just one side dish." — HR Manager, Flatiron

"The fruit was fresh, the egg dishes were hot, and you could tell the pastries were baked that day. I’ve worked with places that rely on pre-packed food. This felt prepared for our group, not just boxed and labeled." — Client, Park Slope

For ingredient and sourcing info, see how we select local ingredients in NYC.

What Clients Typically Order

Most corporate clients request a balanced setup: egg-based dish, meat or meatless protein, fruit, and a baked item. Popular items include scrambled eggs with herbs, roasted turkey sausage, baked oatmeal, seasonal fruit trays, and mini croissants or muffins. Vegan and gluten-free substitutions are available and built into the tray count when requested ahead of time.

Brunch events at home often include quiche, fresh berries, grain salads, and pastries. A separate kids’ option can be added on request. We adjust portion sizes based on guest count and event length. Full options are listed on the breakfast catering menu.

Client Experiences Across Boroughs

"In Manhattan, everything has to be scheduled down to the minute. Their team handled delivery and setup through a freight entrance with zero issues. They also cleaned up fast and were gone before the next meeting started." — Operations Coordinator, Midtown East

"Our event was casual — just brunch in our apartment. We didn’t want anything overcomplicated. The trays came labeled and didn’t need reheating. It was easy to serve, and everyone ate well." — Host, Crown Heights

For more on how we adjust catering by borough, see our breakdown on Manhattan vs Brooklyn catering.

Booking Based on Real Client Feedback

The feedback we receive tells us what matters: show up on time, bring food that holds up in real-world setups, and stay consistent week after week. Clients book us because we make planning easier, not harder. If you’re ready to schedule catering for a team, household, or event, we’ll walk you through the timeline, menu, and delivery logistics with no upselling or jargon.

You can contact us directly through the booking page.