Our sales administrative assistant

We are looking for a dynamic Sales Assistant who will serve as a pivotal member of the Sales Team. The ideal candidate should be a self-starter, execution-obsessed, and able to work with a variety of people with varying work styles. They should also have the ability to prioritize workload.

The Sales Assistant is responsible for supporting the Sales Director with the planning and execution of all off-premise events. This position will work with the Sales Director to finalize events and then work with Sales and Operations to execute the event to the client’s standards while adhering to Susan’s Kitchen Catering And Events protocols.

The Sales Administrative Assistant is responsible for organizing the planning and execution of Off-Premise catering events. This role would coordinate menus, rentals, and staffing, as well as be responsible for communicating with all internal teams to ensure successful event execution. The Sales Assistant would assist with timeline development, logistical creative execution, work-processes, and client communication.

• Susan's kitchen Catering And Events achieves shared goals by fostering team spirit and cross-departmental collaboration
• Team members up-hold and maintain a positive, professional work environment for all staff and peers

• Reply and vet all leads via phone or email
• Assist Sales Director in creating quotes, generating accurate event orders
• Assist Sales Director in monitoring all event calendars for all businesses, with a focus on organization and accuracy.
• Assist with the maintenance of catering system, and CRM including converting leads, maintaining all documents, guest databases, and informational materials.
• Ensure pre-meal tastings and critiques are conducted and feedback is recorded as needed
• Establish and maintain service standards and hospitality best practices
• Organize all internal communications relating to the production of event, while meeting weekly deadlines for completion of food, beverage, in-house equipment, and rental equipment orders, including post-event synopsis
• Responsible for managing internal communications, ensuring that any issues, changes, or required logistics that impact events are documented
• Proactive approach to handle challenges that arise and an ability to quickly troubleshoot problems on the event day
• Lead Site visits for events
• Assist in handling client needs leading up to and on event day
• Assist with typing, organizing, and sending event documents

• The ability to work independently or as part of a team
• Excellent communicator and with superb verbal and written communication skills
• Manage and train staff to use follow Susan's kitchen Catering And Event’s standards of excellence
• Organized approach to projects
• Target and collaboration driven team leader
• Able to inspire others to be creative and work hard; morale builder
• Adaptable in fast-paced and challenging work environment
• Motivated self-starter, process-oriented with high attention to detail
• Work in a fast-paced environment, managing multiple projects/assignments with tight deadlines
• Able to work nights, weekends, holidays, and a variable schedule, per the needs of the business

• 1+ years’ experience in an account or event management role in catering or similar business
• Bachelor’s degree or certification in a hospitality related field or equivalent experience
• Proficient in a variety of technology systems, especially Catering Software Programs, CRMs, Microsoft Office and Microsoft Excel
• Strong understanding of service and operations as it pertains to catering
• Proficiency in all roles needed to manage an event, including but not limited to bussing, passing food, table service, expediting, and bar-tending
• Strong understanding of off-premise event logistics and requirements
• Strong understanding of varied and diverse cuisine and beverage, including beer, wine, and spirits knowledge

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