CATERING POLICIES

Catering Policies and general information
Full Catering Services ……. From Private Parties to Corporate Events

Susan’s Kitchen Catering and Events Catering Policies. Our Catering Firm Is Owned And Operated By Chefs And Event Professionals. We Thrive On Creating Dishes That Displays Freshness, Creativity, And Seasonal Luster. What Set Susan’s Kitchen Catering And Events Apart From Other Caterers Are Our Unique Beliefs In Utilizing All Of Our Resources In Purchasing The Highest Quality Food And Decorative Items Available, From World-Class Vendors.

ORDERING
You can place your order by phone; our catering sales managers are available to assist you Monday through Friday from 7:00 am to 6:00 pm At (212) 767-0218. Alternatively, you can log to our website at www.nysusankitchen.com Where you will be able to place your order using our interactive catering menu For prompt service, we kindly ask you to place your orders as early as possible. Some Items require 24-48 hours’ notice (However, for most items, last -minute orders can be accommodated).

DELIVERIES
Are available before and after store hours with special arrangement. Saturday and Sunday services are available with advanced notice. Additional delivery charges apply outside the borough of Manhattan.

PRESENTATION
All items are served in wicker baskets and high quality disposable platters and bowls.
All orders include plastic plates, napkins, clear plastic cutlery, serving utensils, cups, etc.
China trays and service plates, silverware and stainless steel chafers are available at additional charges.
Customer will be charged for lost and damaged non-disposable equipment.

CANCELLATIONS & CHANGES POLICY
Catering Policies. You may cancel your order up to 24 hours prior to delivery at no charge. Because your order is always Custom-prepared, cancellation within less than 24 hours will incur a 50% charge, depending on the nature of the order. Same day cancellations will Be Billed in full. Cancellations may not be left on our answering machine or by e-mail. Changes and adjustments may be made up to 12 hours prior to Delivery.

PAYMENT TERMS AND BILLING
We welcome corporate Charge accounts. Please call us for a corporate charge application or visit us online at www.nysusankitchen.com and download the PDF copy of the application form. We accept most Major credit cards, cash, company checks or Susan’s Kitchen Catering And Events house account. Susan’s Kitchen Catering And Events is not liable for unauthorized orders. All deliveries charged to the house accounts must be made to the customer’s corporate address on file. Exceptions must be Pre-approved by phone. Special Event parties require a deposit. House accounts will be billed monthly.

LARGE GROUPS AND CUSTOMIZED MENUS
For large groups and clients who order regularly, we create customized menus. Please call for Arrangements

EVENT MANAGEMENT
Susan’s Kitchen Catering And Events staffs are masters of combining the necessary personnel to ensure that your event is flawlessly executed. Your affair becomes our priority. Our involvement does not end with providing you the freshest, healthiest, most visually appealing and delectable cuisine available. We work with you every step of the way, offering guidance and expert opinion in creating

PARTY RENTAL EQUIPMENT
Susan’s Kitchen Catering And Events works with the best party rental companies in the country. From the understated elegance of white china presented on a linen tablecloth to gilded plates and damask overlays featuring the most contemporary styles—we can provide a full spectrum of choices to complement the theme of your event.

STAFF FOR YOUR EVENT
The recommended number of staff for your party will vary with the size and style of the event. Our outstanding team consists of waiter captains, bartenders, chefs, porters, hosts, waiters, coat check attendants, and valet services.

BEVERAGE SERVICE
Susan’s Kitchen Catering And Events can provide you with all your beverage needs such as soda, water, premium beer, wine, liquor, ice and bar fruit. In addition, we can create customized drink menus and wine recommendations to fit any event.

VENUE LOCATION SERVICES
We work with a variety of venues throughout the NYC and surrounding areas. We will gladly assist you in finding the perfect venue for your event

FLORAL DESIGN AND DÉCOR
Flowers can be a sensational complement to your event and add a level of comfort and intimacy for you and your guests. Indiana has a handpicked group of top floral designers and suppliers throughout New York City that are appropriate to every style and budget.

ENTERTAINMENT
From bands and disc jockeys to top-name comedy and theatrical acts, Susan’s Kitchen Catering And Events can fill all of your event’s entertainment needs. You and your guests will be in store for an exciting experience that will be the perfect addition to your event.

PHOTOGRAPHY
Pictures can capture the most memorable moments of your event. Indiana maintains relationships with top photographers and videographers in New York City and can organize a wide range of personalized services.

AUDIOVISUAL EQUIPMENT AND SERVICE
Hearing and seeing is truly believing. Susan’s Kitchen Catering And Events and Events has access to a wide range of audio and visual technology providers to invigorate all of your guests’ senses from the most intricate lighting to the most dramatic sound, the possibilities are endless.